Cost of Quality

If we were to go out and survey your average customer on the street and ask them “What level of quality would you like in the next product you buy?” Most of them would gaze back from under a raised eyebrow and say “I want the best quality.” Or something along those lines. Similarly, they would also probably say that they want a low Continue Reading →

The Art of Selecting a Supplier

The process for choosing the right supplier has never been easy or straightforward, and in today’s fast moving world with myriad global surprises and challenges, it certainly has not gotten any easier. Many people often ask “What supplier do you recommend for X?” (Plug in your favorite product category or industry in for X). Unfortunately, it’s not a simple answer where I can say Continue Reading →